sillygoosegirl (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
sillygoosegirl) wrote2007-08-12 11:39 pm
sillygoosegirl) wrote2007-08-12 11:39 pm
Insurance and pharmacy
My insurance does not play well with my pharmacy. We're on a high deductible insurance plan this year, with a employer sponsored Health Reimbursement Account. I don't know if it will work out to a good deal in the end (though it will if we stay healthy), but it's got simplicity going for it. So the long and short of what matters for this post is that the first $1500 Josh and I spend on prescriptions, office visits, etc, this will come out of the Health Reimbursement Account, and we wont need to hand over a penny. Five weeks ago I picked up my first round of birth control under this new system. It was great, I handed her my health insurance card, she ran it, she handed me my prescription and she said, "You owe us... never mind... wow, nice insurance!" I'm on auto refills (get a phone call when it's time to pick it up), so I proceeded to forget about the whole thing for a little while.
Then it got to be last week, and I was thinking... "Surely it's time for me to get my call from Walgreens... maybe I missed it?" "Nope, no message on my voice mail." Then it gets to be time to open my next package and I go to the drawer where I keep it. It's empty. Huh? We check the credit card bill and find no record of an appropriate transaction for 2 months. Huh? Then we remember our new insurance and log onto their website. It shows my prescription being refilled and paid for last Monday. Huh? Did I pick it up Monday and then completely forget about it, AND fail to put it away, AND fail to leave it out anywhere obvious, AND fail to find it when we cleaned up this weekend? So then we try to figure out how to log onto Verizon to see if maybe I did get that call and completely forgot about it. Eventually we managed to log onto the Verizon website (for the first time ever) and discover that because we're not primary on the account, we can't see the call log (either that or we can't find it because we just can't find it). Then eventually we decide that even though our local Walgreens is closed, maybe we can call a 24-hour Walgreens location and ask about the status of my prescription. Turns out we can. It's at the closed Walgreens, 1/2 mile away, been waiting for me since Monday. Lovely. Further looking through my cell phone history shows that I've gotten hardly any calls in the past month, and none of them have been from Walgreens.
So I guess either Walgreens was having a glitch on Monday, or Verizon was, or Walgreens got their entire payment from Lumenos, and therefore didn't bother placing a call to me because I didn't owe them any money, and therefore they didn't care if I came down to get my prescription. Any which way, I'm rather annoyed at the mix up and having quite a significant part of my evening dealing with this, and I think I will switch to prescriptions by mail for the future... which we discovered info about while trying to figure out whether or not I was going crazy on this whole thing of thinking I had not picked up my prescription. It's cheaper anyhow.
Then it got to be last week, and I was thinking... "Surely it's time for me to get my call from Walgreens... maybe I missed it?" "Nope, no message on my voice mail." Then it gets to be time to open my next package and I go to the drawer where I keep it. It's empty. Huh? We check the credit card bill and find no record of an appropriate transaction for 2 months. Huh? Then we remember our new insurance and log onto their website. It shows my prescription being refilled and paid for last Monday. Huh? Did I pick it up Monday and then completely forget about it, AND fail to put it away, AND fail to leave it out anywhere obvious, AND fail to find it when we cleaned up this weekend? So then we try to figure out how to log onto Verizon to see if maybe I did get that call and completely forgot about it. Eventually we managed to log onto the Verizon website (for the first time ever) and discover that because we're not primary on the account, we can't see the call log (either that or we can't find it because we just can't find it). Then eventually we decide that even though our local Walgreens is closed, maybe we can call a 24-hour Walgreens location and ask about the status of my prescription. Turns out we can. It's at the closed Walgreens, 1/2 mile away, been waiting for me since Monday. Lovely. Further looking through my cell phone history shows that I've gotten hardly any calls in the past month, and none of them have been from Walgreens.
So I guess either Walgreens was having a glitch on Monday, or Verizon was, or Walgreens got their entire payment from Lumenos, and therefore didn't bother placing a call to me because I didn't owe them any money, and therefore they didn't care if I came down to get my prescription. Any which way, I'm rather annoyed at the mix up and having quite a significant part of my evening dealing with this, and I think I will switch to prescriptions by mail for the future... which we discovered info about while trying to figure out whether or not I was going crazy on this whole thing of thinking I had not picked up my prescription. It's cheaper anyhow.