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I really hate paying bills sometimes
Mar. 7th, 2011 01:22 pmI don't think Verizon/Frontier actually wants my money. Why else would they make it so difficult for me to pay them?
I've been signed up for automatic payments for the past 4-5 months, but for some reason they haven't been going through. They waited until this had been failing to go through for 4 months before mailing me a notice (yeah, I know, I should have noticed...). When I login to my account, it says that automatic payments are correctly setup. Furthermore, they don't have a place anywhere on the website that actually tells you where you can mail them a check. And it was a pain in the butt to find a phone number to call with questions. Once I called, I spent forever navigating the phone menus before asking for an operator. After I asked for one, the phone system wanted more details about what kind of representative I needed, and then decided that instead of letting me talk to a Verizon/Frontier employee, they should route me to the 3rd party phone payment system where I can pay a fee to pay my bill over the phone. No thanks. So I had to call back and do the some thing again, then get put on hold where instead of playing annoying music, the phone made this really loud annoying buzzing sound. Apparently in order for me to pay by check, they have to take me off paperless billing, which seems pretty stupid.
On the bright side, my credit union's online bill payment system kind of rocks. I think I need to start using that for everything instead of dealing with each individual company's website and unique billing system. Not least because it's really nice to see all those people I pay automatically in one place rather than needing to hunt through statements to figure out who is deducting money from which account each month. Now if only Mint.com would download pending bill pay transactions...
I've been signed up for automatic payments for the past 4-5 months, but for some reason they haven't been going through. They waited until this had been failing to go through for 4 months before mailing me a notice (yeah, I know, I should have noticed...). When I login to my account, it says that automatic payments are correctly setup. Furthermore, they don't have a place anywhere on the website that actually tells you where you can mail them a check. And it was a pain in the butt to find a phone number to call with questions. Once I called, I spent forever navigating the phone menus before asking for an operator. After I asked for one, the phone system wanted more details about what kind of representative I needed, and then decided that instead of letting me talk to a Verizon/Frontier employee, they should route me to the 3rd party phone payment system where I can pay a fee to pay my bill over the phone. No thanks. So I had to call back and do the some thing again, then get put on hold where instead of playing annoying music, the phone made this really loud annoying buzzing sound. Apparently in order for me to pay by check, they have to take me off paperless billing, which seems pretty stupid.
On the bright side, my credit union's online bill payment system kind of rocks. I think I need to start using that for everything instead of dealing with each individual company's website and unique billing system. Not least because it's really nice to see all those people I pay automatically in one place rather than needing to hunt through statements to figure out who is deducting money from which account each month. Now if only Mint.com would download pending bill pay transactions...
